Hands on Quality: Achieving Successful Outcomes

It’s time to Register for the

Sep 25th 2019

ASQRS Conference on:

"Hands on Quality: Achieving Successful Outcomes"

The theme explores achieving successful outcomes using current techniques and applications to improve business performance.

This year’s Conference includes a great line-up of Speakers and 2 Workshops!

Conference Fee: $75.00 or for Students $35.00

Includes: continental breakfast, lunch, and ample free parking

NOTE: Registration &/or Check-In Starts at 7:30 AM

Wednesday, September 25th 2019
RIT Inn & Conference Center
5257 West Henrietta Road
Henrietta, NY 14467

2019 Conference Schedule

15 minutes between each talk

Each talk = 50 minutes – asking Speaker for 45 - 50 including Q&A

Note: Order of Speakers may change


Please click on the speaker name to find more about topic which will be presented during the ASQR 2019 conference

Exploiting an 8D initiative to transform your company’s quality culture

Quality professionals know the importance of a strong quality culture or at least know the di?culties that accompany its absence. Senior leaders around the world also acknowledge the need of a quality culture to succeed in today's competitive environment. Yet, many organizations all struggle. A 2014 survey of over 2000 top managers and quality professionals reveal that only 40% quality professionals rate there organization’s “pursuit of quality” highly, whereas 71% of senior managers rate their organizations highly. Why is the perception of excellence in an organization’s quality culture concentrated in senior management? How can we bring the messages of quality to all employees? The presentation demonstrates the case for 8D problem solving as a tool for leaders to develop an organization’s quality culture, while simultaneously equipping front line quality professionals with a beer way to engage the organization in quality principles. Academic research suggests that there are four key elements to building an e?ective quality culture: leadership emphasis, message credibility, peer involvement, and employee ownership. The implementation of 8D is an excellent platform to deliver the four elements. Meanwhile, the principles used within the 8D process serve to reinforce the quality principles of teamwork, structured problem solving, corrective action, and customer focus. The practice of quality principles reinforce of the desired culture. This combination of building and practicing quality culture though the process of implementation and execution of 8D is a relatively simple yet powerful way to initiate, or strengthen, a culture of quality within your organization.

Doing Digital vs. Being Digital – Confronting the Biggest Roadblocks to Success

The pace of change is faster than it has ever been, and yet, today is the slowest day we will ever experience again. To survive Disruption 4.0, an organization has to ”walk the talk” in order to successfully achieve Digital Transformation.

Data is a critical business asset for every organization regardless of the industry and it is exploding at an ever-increasing pace. Companies can no longer respond in a timely fashion without a paradigm shift on how they use their data better. To be a global leader, an organization must conquer inertia by harnessing today’s enormous computing power to reduce massive amounts of data to actionable decision making at the speed of thought.

The companies that will survive moving forward are those that have clarity and vision of their future; have the courage to embrace the data and leverage technology and opportunities to stay on the "offense"; be decisive in this digital disruption; and finally, be resilient to think Bigger of what is Possible.

Learning Objectives include:

  • Discuss the flags of failure and review the critical steps to successfully achieve digital transformation
  • Discuss how data analytics plays a critical role in today’s business and in every industry from healthcare to financial services to manufacturing
  • Learn the paradigm shift that Coca-Cola Germany embraced during their digital transformation journey and gained both increase market share and revenue growth
  • Discuss how to bridge the gaps between current state and ideal state of performance to ultimately achieve “Being Digital”
Topic of Interest:

Case study and discussion surrounding lessons learned to excel in the era of digital transformation; demonstrating quality tool applications that achieved success; discussion of the challenges that various companies experienced and how they overcame these challenges during the Disruption 4.0.

Cost of Poor Quality

My presentation will focus on two items; The Cost of Poor Quality, and early upstream and downstream involvement in the design phase of a product to ensure repeatable and sustainable manufacturability from a quality, cost, and delivery standpoint to the customer.

COPQ – In my experience, the impact of receiving material that doesn’t meet form, fit or function can (and often does) require many diverted resources to complete the RCCA analysis, identify if a deviation will be needed, purge inventory, and replenish defective inventory. If equipment is not completed as a result of the issue, there are often penalties from the end customer. “Measure twice, cut once” has many references in the manufacturing world, especially on issues created by COPQ.

Once a customer has decided to adopt a current design or start with a “clean sheet” design, and additionally has completed a make vs. buy analysis to determine the source of appropriate profitability, they engage the supporting functional areas (purchasing, quality) to support the launch of that product and its related components to the supplier base. Often times, this analysis takes place within a company, but rarely involves the supplier base.

Stacked tolerances that are unmanageable, interactions between raw materials, excessive manufacturing touch, and the potential for subsequent re-work loops are sure to drive unanticipated costs not only with the products being built, but their interoperability with the systems and solutions they become part of as the final assembly evolves.

Collaboration between supplier, component manufacturer, and end customer are key to maximize TCO (total cost of ownership) opportunities for all involved.

Patient Room Ready: Reducing the Wait Getting Work Done Before You Needed It

Project focus: Patient Throughput; Efficiency

In every organization, there are bottlenecks that slow down processes and unfortunately make subsequent steps wait longer than required. Healthcare is no different. In assuring a patient is given the best care, it is imperative that groups work together to safely and efficiently provide the patient with the expertise necessary to get them back on the road to wellness.

One critical team in healthcare is Environmental Services, also known as Housekeeping. This group of employees assist the organization in maintaining the cleanliness of its facility and most importantly, patient rooms. There have been many stories in the news where patients regrettably develop a hospital acquired infection (HAI), but Environmental Services plays a key role in assuring that does not happen.

In this project, we looked at the process of bed cleaning and used improvement tools such as value stream mapping, standard work, level-loading, gemba and others to comprehend the current process thus making improvements to the overall value chain. After our evaluations and foundational work had been completed, we reduced our turnaround time by over fifteen (15%) percent! The team used the methodology of Lean Six Sigma to improve our performance and to enable the movement of patients throughout the facility.

The take-away from this project is if you find a process opportunity, set parameters for investigation and use proven tools to comprehend the problem, you will ultimately remove waste and make a more efficient and repeatable process. The quality that is yielded benefits the end-users as well as the organization.

Differentiating Root Cause, from Problem Solving, Prevention

An overview for risk mitigation and in responses to audit deficiencies and/or product/process shortfalls Abstract: Most engineers and organizations are usually able to identify the reason(s) that a particular problem has manifested itself. The problem could be as discovered in an internal or external audit, or could be a quality defect, process/systems fault, or human error. (recall: each are considered ‘defects’ in Six Sigma vernacular)

What is often missed are the other reason(s) this same problem could have been triggered. And what is usually missed, is how these suites of causes could trigger a same or similar defect on other products, processes or outcomes.

This talk provides an overview of the differences, a few examples, and a useful template to assist in supporting formal Corrective Action, a problem solving or permanent improvement, activity(ies).

Bring a real or made-up example for the group to use as practice during the Q&A.


Janet Nelson is the president of The Business Improvement Experts and OQL Solutions. The sister-companies are certified, woman-owned businesses and provide resources specializing in Operations, Quality, and Customer Loyalty improvements. Utilizing a select group of specialists, versed in key areas of expertise they provide consulting services geared to managing change and growth. Janet has a record of leading teams in problem solving; successfully improving operational efficiencies and quality; ISO certification; and customer loyalty & retention. Her client base includes foreign and domestic companies coming from private and not-for profit segments.

Surviving Your 3rd Party Audit – or How to be a Hero to Your Boss

Outline topics:

  1. Planning for the 3rd Party Audit – Things that frequently cause problems
  2. What does the 3rd Party Auditor look for
  3. Common oversites that lead to NCR Findings during the 3rd Party Audits
  4. Things to think about if you want to be an Outside Auditor after you retire?

This presentation will deal with real-life issues in the hope that it may help attendees avoid problems during their real-life Registration, Upgrade and Surveillance Audits.

Quality Control (or lack thereof) in the Computer Industry

Usually we talk about how TQM can refine a process by improving some details. But tech pundit Marc-Anthony Arena explains how the entire computer (especially software) industry could use a crash course in the basic concepts.

He'll give examples where there is a lack of: Product consistency/stability, user interface refinement, and resolution of preventable issues.

He'll explain the concept of "update attacks", where purchased products are changed constantly, often resulting in anti-improvements or complete product destruction, as opposed to QC or product recalls.

We'll also discuss:

One-way design that ignores user feedback, which produces a level of product failure considered unacceptable in any other industry.

The industry's propensity to solve problems using hypercomplexity and centralized validation schemes.

The difference between industrial standards/competing on merit vs. proprietary systems/vendor lock-in.


Marc-Anthony Arena is President of Teknosophy, LLC was born in the 80s, back when technology was hopeful. He has studied Business Management with concentrations in Entrepreneurship, Spanish, and Russian. Marc has worked in the IT industry since 2000, and is currently President and Founder of both Teknosophy, LLC, and Streamplicity. He is the author of "How to Protect Yourself from Your Computer", a Plain English guide to the concepts, scams, and scandals of the computer industry that aims to debunk the myths and stop the fear. He is also the host of "The Computer Exorcist Show" on WYSL Radio, available on AM, FM, and online. In his free time, he enjoys funny Internet videos, road trips down the Eastern Seaboard, cigars, Tai Chi, foreign languages, buying old convertibles, and paying dearly for their repairs.

A Learning and Agile Organization Breeds Cross Functional Continuous Improvement

Can you imagine having 500 collaborative CEO’s in a company? Does that lend itself to chaos and disruption or rather opportunities for rich sharing of experiences and talents that enable leveraged continuous improvement? Having a strategy map, continuous improvement plan and structure in place, mixed with a culture that prioritizes and measures behavior, focuses on improvements and celebrates the achievement of successful outcomes – this leads to an organization that thrives on employee engagement, enablement and differentiating itself from others in the industry. Giving employees the opportunity to actively and genuinely participate in Quality driven continuous improvement activities delivering successful outcomes linked to a strategy map, results in an organization that is never complacent and delivers improved internal and external customer experiences.

Gorbel, a Learning and Agile Organization. Hands on quality achieving successful outcomes. It’s all in the desire, the belief, the messaging. It’s all in the planning, the execution. It’s all in cross functional participation and knowing that tomorrow is going to look different than today.


David joined Gorbel in 2015 as Vice President – Operations where he directed and executed operational and production strategies in the functional areas of Manufacturing, Purchasing, Logistics, Scheduling, Applications Engineering, Service, Product Development, IT, Continuous Improvement and Project Management - supporting the Gorbel operations in Fishers, New York and Pell City, Alabama.

Currently, as Vice President – Sales & Customer Experience, David collaborates, directs and executes strategies in the functional areas of North American Sales, Customer Service, Applications Engineering and Aftersales Service – all of the outward facing functions that engage with Gorbel customers on a daily basis. He continues as a member of the Executive Leadership Team and Business Development team contributing to the strategic and operational business planning for the company.

Leveraging Training & Development for Recruiting & Retention

It’s a tight labor market. The ability to attract, retain and provide career advancement to employees is the difference between continued success and ongoing struggle. During good economic times, people are more likely to change jobs, most often for reasons other than money.

Millenials and their younger siblings are becoming the largest share of the workforce; and they expect employers to provide ongoing opportunities to learn and develop their knowledge and skills. This requires a total strategy, not point-of-need to hit and miss approaches.

Training and development tailored to the employee and job function, for the purpose of developing the total person on a professional and personal level will result in stronger employee loyalty and lower turnover.

In this presentation, Mike will share the following:

  • How to assess your organization’s training and development needs
  • Leveraging the power of repetition and habit in the learning process
  • Understanding the benefits and limitations of online training
  • Applying the four key factors that drive people’s performance and determine results
  • Creating employee learning paths aligned to organizational goals
  • Ensuring employee ownership and accountability for their development

Michael Caceci enjoys a diverse, successful career. He is owner of Excellerated Performance, LLC a consulting and professional development services firm based in Pittsford, New York. Mike brings extensive corporate and entrepreneurial experience to every client engagement. His areas of expertise include sales, management, marketing, business operations, professional training and development, strategic thinking and planning, lean six sigma, and driving organizational change.

Mike holds a BA in psychology and MBA in marketing management. As Trusted Advisors Network (TAN) Affiliate, he is certified to deliver professional development programs; and is part of an international association of independent consulting, human resource and quality professionals.

Mike is a certified Lean Six Sigma Black Belt; and has led multiple process improvement projects both at Xerox and for Excellerated Performance clients. He is also an Adjunct Professor at Saint John Fisher College School of Business.

Mike serves on the board of the Greater Rochester Quality Council. He is a past board member of the Small Business Council of Rochester, a member of Rochester Rotary, Greater Rochester Chamber of Commerce, Greece Chamber of Commerce, and National Human Resources Association - Rochester Chapter.

Introduction to Data Analytics “Tools You Have – Techniques You Should Know”

Introduce the participant to practical data analytic techniques using Excel and Minitab. Individuals will learn:

  • Probabilistic Thinking Skills
  • Database Structure and Formats suitable for analysis.
  • Data Structure Tools in Excel – Vlookup, Concatenation, Text to Columns
  • Pivot Tables to rapidly summarize data.
  • Minitab Software Importing Data from Excel into Minitab
  • Graphical Tools in Minitab – Dot Plots, Histograms, Box Plots
  • Basic Statistic Tools in Minitab – Statistical Summary – T-Tests
  • Exposure to Advanced Minitab Features – per class interests
  • “Bringing it Home” - Effective Data Presentation Techniques
Who should attend:

Individuals familiar with MS Excel and the Windows Office environment that are interested in expanding skills in data analytics. No prior knowledge of Minitab is required. This is an introductory workshop in data analytics.


Eric Alden, Production Systems Reliability Engineering Manager, Xerox Corporation, LSS MBB, CQE, CRE, & ASQ Fellow, has been practicing quality and reliability engineering in the Rochester Area for over 20 years. Eric is a Xerox Certified Lean Six Sigma Master Black Belt, and is currently working for Xerox in production products reliability. He holds a Master’s degree from RIT in Quality and Applied Statistics, and an undergraduate degree from RIT in Mechanical Engineering. Eric served as the 2003 – 2005 Chair of the Rochester ASQ section, and holds CRE, CQE, CQM and CSSBB certifications.

Statistical Thinking

Statistical thinking is the understanding of how statistical investigations are conducted. It involves an understanding about descriptive statistics, the nature of variation, sampling, visual displays of data, and inferential statistics.

There are many levels and definitions to statistical thinking. Some of these require a background in statistics. We will present a basic level of statistical thinking. Hopefully you will leave with the ability of rational thought and an understanding of the science of statistical thinking.

Although statistical formulas will be presented, they are not the focus in this presentation.

What be covered:
  • Different definitions of statistical thinking.
  • Understand the difference between descriptive statistics and statistical inference.
  • Descriptive Statistics
    • Understand the difference between a parameter and a statistic.
    • The measures of central tendency.
    • Measure of dispersion:
    • Range
    • Variance
    • Standard Deviation
  • Normal distribution and the central limit theorem
  • Analysis of Variance
  • Visual presentation of data
  • Statistical Inference

Vincent Vezza has over thirty-five years in industry. He is retired from Ortho Clinical Diagnostics, a Johnson and Johnson Company. He now is an independent consultant. He has held positions as Statistician, Quality Engineer and Process Engineer at Eastman Kodak Company and Ortho Clinical Diagnostics a Johnson and Johnson Company. He holds a MS degree in applied and mathematical statistics and a BS degree in chemistry from Rochester Institute of Technology.

Contact Vince Vezza at vincevezza@frontiernet.net if you have further questions regarding the Class

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Event Coordinator:

Event Date:

  •  Event Date: 09/25/2019
  •  Event Start: 07:00 AM
  •  Event End: 04:00 PM


  •  Available: 200
  •  Reserved: 10

Event Location:

  •  RIT Inn & Conference Center
  • 5257 West Henrietta Road
  • Henrietta, NY 14467